Your Local Garage Doors &
Custom-made Gate Professionals

 
 

FAQs

 
At Butler Garage Doors & Gates we aim to provide our clients with the best possible service. Below is a collection of Frequently asked Questions you can use to help with some of your needs.

For anything else call us today.
 
 
1
 
 
 

What are the colour options available for a Panel Door?

 
Different manufactures provide different colours options. Our standard manufacturer is Gliderol Garage Doors who provide a wide range of colorbond doors and timberlook doors.

To look at the colour options available see the relevant documents below or visit the gliderol design centre.

Timberlook options are also available. The timber colour options can be found at: http://timbertone.com.au/colour-range.

Alternatively, you can visit our office to see our range of displays. For colour options from other manufacturers contact our office.
 
 
 
 
 
2
 
 
 

What are the styles available for a standard Panel door?

 
Different manufacturers provide different style options. Our standard manufacturer is Gliderol Garage Doors who provide Hampton, Oxford, Madison and Tuscan as their standard style options.

Alternatively, you can visit our office to see our range of displays. For style options from other manufacturers contact our office.
 
 
 
 
 
 
3
 
 
 

What are the colour options available for a Roller Door?

 
Different manufactures provide different colours options. Our standard manufacturer is Gliderol Garage Doors who provide a wide range of colorbond and zincalume doors.

To look at the colour options available see the relevant documents below or visit the gliderol design centre.

Alternatively, you can visit our office to see our range of displays. For colour options from other manufacturers contact our office.
 
 
 
 
 
4
 
 
 

What are the colour options available for a Powder coated gate?

 
Gates can be powder coated in a wide variety of powder coat colours. Examples of these colours can be found here. (Please note: not all Dulux colours will be available for powder coating).

For further information contact our office to arrange a design meeting today.
 
 
 
 
 
5
 
 
 

What are the design options available for gates?

 
We provide a wide range of designs and can custom make most options. A selection of designs options is shown below. For further information contact our office to arrange a design meeting today.
 
 
 
 
 
 
6
 
 
 

My handset / remote has stopped working, why?

 
1. Check the motor is turned on and operating

2. Check the batteries in the remote and replace if needed

3. Check there is no rust, damage or grime on the chip board inside the handset

4. Check your operation/user's manual and reprogram remote if needed

5. Contact Butler Garage Doors and Gates
 
 
 
 
 
7
 
 
 

My motor won't turn on, why?

 
1. Check if other handsets and the button on the motor will operate the motor

2. Check the power supply and check the motor is plugged into power

3. If plugged in; turn off motor for 30 seconds and turn back on

4. Check the motor is engaged into automatic mode

5. Contact Butler Garage Doors and Gates

PLEASE BE AWARE: MOTORS ARE CONNECTED TO MAINS POWER AND CAN BE AN ELECTRICAL HAZARD. PLEASE TAKE CARE WHEN CHECKING MOTOR
 
 
 
 
 
8
 
 
 

How often should I have my door or automatic gate serviced?

 
It is recommended to have a service done at minimum once every 2 years when you live in Rural or City areas and once a year when you live in an area close to the ocean.
 
 
 
 
 
9
 
 
 

How do I keep my door or gate running smoothly in between services?

 
Between services you can help keep your door or gate in good condition by:

º Visually inspecting your door or gate monthly; looking for damage, fraying, rusting or bending
º Keeping your door and door tracks clean and free of dust/grime
º Keep your sliding gate tracks free of obstructions
º Ensuring no unnecessary pressure is placed on your door or gate
º Ensuring your door or gate is not closed whilst obstructions are in its path
º Ensuring your door or gate is open and closed correctly and not left partially open
º Operating your door or gate within the recommended guidelines
º Contacting our technicians if your door or gate is not in working order or is damaged
 
 
 
 
 
10
 
 
 

How do I clean my roller door or panel door?

 
Wash curtain or roll with a sponge or soft cloth and fresh, clean water. If this does not remove all dirt from the doors surface use a mild solution of pure soap or non-abrasive kitchen detergent and warm water. Ensure the door is thoroughly rinsed with clean water and a cloth or sponge to ensure all detergent is removed.

Do not clean door with a hose. Never use abrasive or solvent type cleaners like turpentine, petrol, kerosene or paint thinners to clean door surfaces as it may ruin the finish.
 
 
 
 
 
11
 
 
 

How do I operate my door or gate manually when the power goes off?

 
All doors and gate motors operate in a different way. Refer to your operation / user's manual. If you do not have a copy of your operation / user's manual contact us for a copy
 
 
 
 
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